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Important Notice

• Live online seminar is delivered using Zoom.

How You Will Benefit

• ● Motivate and direct the employees they/you rely on―even when they don’t share their/your values
• ● Adjust their/your management and personal style to the needs of different situations
• ● Get more done by using the appropriate delegation techniques for any given situation
• ● Resolve conflict more effectively in a wide variety of situations
• ● Turn difficult people and poor performers into team players
• ● Win the cooperation and trust from everyone in your organization
• ● Increase your confidence， leadership skills and personal and professional satisfaction in your job by managing people successfully

Who Should Attend

• Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals.

Course Outline

1. The Experience of Being a Manager in Today’s Organization
 - Recognize How Economic and Social Trends Have Changed the Manager’s Role
 - Define “Successfully Managing People”
 - Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organizations
2. Values, Organizational Culture, and Ethical Leadership
 - Define “Values” and Recognize Their Source
 - Identify Ways in Which Values Impact Work Life and Productivity
 - Identify the Values Conflicts in Yourself, in Others, and in the Organization
 - Recognize How Values Inform an Organization’s Culture
 - Define “Ethics,” and Recognize the Manager’s Role in Setting Ethical Standards for Employees
3. Personal Styles: DiSC®
 - Determine Your Own Personal Profile (DiSC® Profile)
 - Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
 - Use Behavioral Cues to Determine Others’ Personal Styles
 - Gain Insight into How to More Effectively Work with Other Personal Styles
4. Motivating Those You Manage
 - Define Motivation and Identify the Important Factors in Motivation and Employee Engagement
 - Understand Pre-motivators, De-motivators, and Motivators
 - Differentiate Between Motivation and Engagement
 - Tailor Your Motivational Efforts to Individual Employees and Situations
 - Employ Motivational Strategies to Delegate for Engagement
5. Delegation
 - Identify the Different Delegation Styles and Recognize How and When to Use the Guidelines
 - Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
 - Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate
6. Communication Skills for Managers
 - Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
 - Effectively Deliver Corrective Feedback
 - Deal with Difficult Employees
7. Emotional Intelligence
 - Define Emotional Intelligence
 - Describe the Competencies of Emotional Intelligence
 - Develop a Strategy for Improving Your Emotional Intelligence
 - Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
 - Integrate Empathy to Promote Strong Relationships

Prerequisite / Pre-Assignment

TOEIC Score 650 or Higher