Program Lineup

Assertive Communication

Course Summary

In a diverse workplace where employees hold different values, it is important for everyone to communicate assertively.
In this course, you will learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill and understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!


  • Fee
  • 132,000 yen (
  • Venue
  • TBD
  • Language
  • Japanese
  • Hosted by
  • Quintegral Ltd.
  • Location
  • Tokyo/Osaka/Nagoya/Others
  • Duration
  • 2 days(9:30-17:30)
  • PDU
  • Power Skills: 14.0

Select date & time

  • Mar.24-25,2025 09:30~17:30 @Tokyo

How You Will Benefit

  • ● Learn the differences between passive, aggressive and assertive behaviors and communication
  • ● Understand your communication type, and learn to become more assertive
  • ● Practice assertive behaviors through verbal, vocal and visual techniques
  • ● Review the interplay of assertive communication, business manners and conflict management in the work place
  • ● Learn the nuances of etiquette and how it relates to assertiveness and self-esteem Apply your newly learned skills to relevant on-the-job situations
  • ● Apply your newly learned skills to relevant on-the-job situations

Who Should Attend

  • Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.

Course Outline

1. Assertiveness Fundamentals
 - Assess Personal Areas for Improvement Related to Assertiveness
 - Define Assertiveness
 - Identify Characteristics and Behaviors Associated with Assertive Individuals
 - Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive
2. Personal Influences on Assertiveness
 - Describe Your Personal Strengths to Improve Self-Concept and Confidence
 - Recognize the Role and Pattern of Lifelong Influences on Being Assertive
 - Identify Techniques to Improve Self-Esteem
 - Develop an Assertive Bill of Rights
3. Communication—Skills, Challenges and Tools
 - Identify Verbal, Vocal, and Visual Elements of Assertive Communication
 - Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations
4. Conflict Management
 - Develop a Plan to Manage Conflict Using the AEIOU Communication Model
 - Assess Your Current Comfort Level By Saying “NO” to Others
 - Identify Techniques for Interacting with Common Difficult Employee Types
 - Practice Strategies for Saying “NO“
 - State Techniques to Overcome Reluctance When Initiating Requests
5. Appropriate Assertiveness in Workplace Situations
 - State Assertive Responses to Challenging Situations Associated with Attending Meetings
 - Develop Assertive Language for Receiving and Requesting Feedback from Others
6. Achieving a Healthy Balance—Personally and Professionally
 - Identify Strategies for Action to Help Achieve a Balanced Life
 - Develop an Assertive Approach to Two Current Challenging Situations
 - Establish an Action Plan for Achieving Your Goals

Prerequisite / Pre-Assignment


contact us

Monday - Friday 9:00-17:30

Closed: Saturday, Sunday, National Holidays, New Years holidays (12/29-1/4)