Program Lineup

How to Communicate with Diplomacy, Tact and Credibility in English

Course Summary

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.


  • Fee
  • 154,000 yen (
  • Venue
  • TBD
  • Language
  • English
  • Hosted by
  • Quintegral Ltd.
  • Location
  • Online/Tokyo/Osaka/Nagoya/Others
  • Duration
  • 2 days(9:30-17:30)
  • PDU
  • Power Skills: 14.0

Select date & time

    Important Notice

    • Live online seminar is delivered using Zoom.

    How You Will Benefit

    • ● Apply diplomacy and tact to be a credible and effective communicator
    • ● Manage the impact your communications have on your image
    • ● Define and leverage your communication style
    • ● Develop and demonstrate better listening skills
    • ● Understand the importance of perceptions
    • ● Explore communication style differences and learn to flex your own style
    • ● Recognize the impact of stress on communications and be able to adjust for it
    • ● Know what makes effective, powerful communication and develop the skills to model it

    Who Should Attend

    • Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

    Course Outline

    1. The Importance of Perceptions
     - Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
     - Describe How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication

    2. Communication Style Differences
     - Explain How Style Impacts the Image Others Have of You
     - Evaluate the Opportunities and Challenges of Your Thinking Style in Working with Others
     - Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

    3. Effective and Powerful Communication
     - Identify and Remove the Roadblocks to Effective Communication
     - Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
     - Describe the Know-Feel-Do Model of Communicating
     - Practice Good Communication Skills

    4. Effective Listening Skills
     - Identify the Barriers and Obstacles to Effective Listening
     - Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact and Credibility

    5. Diplomacy, Tact and Credibility
     - Define the Five Actions That Make for Credible Communication
     - Recognize How to Utilize Diplomacy and Tact When Communicating with Others
     - Apply Diplomacy, Tact and Credibility to Create More Effective Communication

    Prerequisite / Pre-Assignment

    TOEIC Score 650 or Higher

    contact us

    Monday - Friday 9:00-17:30

    Closed: Saturday, Sunday, National Holidays, New Years holidays (12/29-1/4)