Public Course Offering Policy

Public Course Offering Policy

Below is the Public Course (hereinafter “Public Courses”) Offering Policy (hereinafter “this Policy”) concerning courses offered to customers who have apply for them through Quintegral Ltd (hereinafter “the Company”). Applications for courses submitted to the Company by customers shall comply with all conditions in this Policy.

  • Article 1 (Application of This Policy)
    1. Customers shall agree to all conditions of this Policy regarding courses offered to them by the Company.
    2. This Policy is only applicable to courses listed on the Company’s websites (https://www.quintegral.co.jp/ and http://www.trainocate.co.jp/, hereinafter “the Company’s Websites”). Courses listed on the Company’s Websites will be handled as stated in the following numbered sections.
      1. Courses which are listed on the Company’s Websites as not being offered as Public Courses shall be provided based on an agreement concluded between the Company and the customer. In that event, This Policy shall not be applicable.
      2. The Public Courses provided by a third party other than the Company provided only through the Company (hereinafter “Holding of Other Company Courses”, aforementioned third party hereinafter “Other Company”) are subject to the terms of this Policy and the agreement conditions established by the Other Company. However, if this Policy and the agreement conditions established by the Other Company differ, the agreement conditions of the Other Company are given over this Policy.
      3. The Company shall be able to make changes to this Policy at its discretion. If changes are made, the Company shall immediately post the changed policy on the Company’s Websites. However, for courses to which applications were made before any such changes occur, even for applications provided after the date of that this Policy was changed, the policy effective at the time of the customer’s application shall be applied.
    3. This Policy shall apply to all Public Courses unless separately agreed to by the Company and the customer.
  • Article 2 (Application Procedures)
    1. A customer applying for a Public Course shall do by filling in the necessary items found in the application page on the Company’s Websites and sending it online.
    2. After receipt of the application mentioned in the preceding paragraph, the Company will send the customer an invoice. In addition, the establishment of the agreement concerning the offering of the course for which the customer applied is established by the sending of the aforementioned document specified in this section from the Company. Furthermore, the Company shall notify the customer when it is unable to accept the application for a course due to reasons such as no more spaces available for the course, etc.
  • Article 3 (Course Fee Payment)
    1. The customer shall pay for the course fee by making a bank deposit transfer to the bank account stated on the invoice issued by the Company to the customer in accordance with the preceding section at least five days prior to the course start date. In addition, the expenses required for the bank deposit transfer will be borne by the customer.
    2. There are cases when the Company may refuse to allow the customer to participate in the course if the course fee is not paid by the payment deadline in the preceding paragraph.
  • Article 4 (Holding of Courses)
    If an agreement is concluded between the customer and the Company in accordance with Article 2, paragraph 1 and the customer completes the course fee payment to the Company in accordance with the preceding paragraph, the Company will allow the customer to participate in the course.
    The course will be offered at a venue specified by the Company. In addition, a refund for the course fee will not be provided even if the customer does not attend the course.
  • Article 5 (Cancellation by the Customer)

    When the customer wishes to cancel an application for a course for which it has applied for through the Company, the following shall apply.

    1. Customer shall contact the Company
      The customer shall contact the Company (Telephone Number: 03-3347-9740; Hours: 9:00 to 17:30 (closed on company holidays, Saturdays, Sundays, and national holidays) stating that they wish to cancel the application.
    2. Handling of the course fee when an application is cancelled
      The handling of the course fee after the customer has requested the application be cancelled shall be carried out as stated below from the day that the request is given by the customer. In addition, if a request is received on a company holiday, the preceding date that the Company was open for business shall serve as the cutoff date. However, this shall not apply to courses which have a separate cancellation period specified on our Company’s Websites, or agreement terms established by Other Company for Holding of Other Company Courses as their terms take precedence over this Article.
      • When the request for course application cancellation is received 15 days or more before the course starting date: Entire course fee is refunded
      • When the request for course application cancellation is requested between 14 days before the course starting and the course starting date: Entire course fee shall be kept by the Company

      (no refund provided)

  • Article 6 (Course Schedule Changes)

    When the customer wishes to change the schedule for a course for which it has applied for through the Company, the following shall apply.
    However, this shall not apply to courses which have a separate schedule change period specified on our Company’s Websites, or agreement terms established by Other Company for Holding of Other Company Courses as their terms take precedence over this Article.

    1. Customer shall contact the Company
      The customer shall contact the Company (Telephone Number: 03-3347-9740; Hours: 9:00 to 17:30 (closed on company holidays, Saturdays, Sundays, and national holidays) by the Company’s fifth business day before the starting date of the course (if that date is a company holiday, then the preceding business day) stating that they wish to change the course schedule.
    2. Restrictions
      A schedule change shall only be limited to one time. In addition, the Company shall retain the entire course fee regardless of what is specified by the preceding article when the application for a course which has had its schedule changed by the customer is requested to be cancelled.
  • Article 7 (Course Cancellation)
    There are times when the course may be cancelled if the number of participating customers is less than the number specified by the Company. In such cases, the Company shall be able to cancel the established contract concerning the offering of the course pursuant to Article 2, and the Company will inform the customer to that by at least one week before the scheduled course date. If the customer was already paid for the course, the Company will refund the price of the canceled course to the customer.
  • Article 8 (Actions Prohibited during the Course)

    Customers shall obey the rules found in this article regarding actions prohibited during this course. If the rules found in this article are not obeyed, the Company shall be allowed to decide not to allow customers to participate in future courses, including asking customers to leave at any point while participating in a course. Furthermore, in this case, the course fee shall be retained by the Company.

    1. Audio recording, video recording, or live streaming of course content is prohibited
    2. The use of a communication device, such as a mobile phone, PHS (Personal Handyphone System), or pager is prohibited
    3. Behavior such as not following the instructions of the course staff or lecturer is prohibited.
    4. Behavior which interferes with the operation of the course or behavior that is disturbing to other course participants is prohibited.
  • Article 9 (Matters to Keep in Mind Regarding Course Participation)
    1. The customer shall comply with the matters to keep in mind found in this article during course participation.
      1. The Company cannot take telephone calls for customers while the course is being held.
      2. The Company will not provide materials, such as text used in the course in advance.
    2. Except for courses held by the Other Company, the Company will issue a course certificate to course participants who have attended 70{62f2dd56b9c7468ee05407bf635fca95c78a123ecae389363a98731f3680129c} of more of the course. In addition, please bear in mind that the Company is unable to reissue course certificates.
  • Article 10 (Handling of Personal Information)
    1. The Company shall handle personal information disclosed by the customer to the Company through course participation (including from the application) in accordance with privacy policy (found on the Company’s Websites) established by the Company which the customer shall agree to.
    2. In addition to the provision set forth in the preceding paragraph, as established in the following sections, the customer agrees that the customer’s personal information will be provided to a third party.
      1. Regarding courses held by the Other Company, the customer’s personal information is provided by the Company to the Other Company. The personal information handling policy of the Other Company shall apply in regard to the aforementioned personal information.
      2. Regarding courses which are certified by a third party, customer information is provided to the aforementioned third party for the purposes including sending the certification to the customer. The personal information handling policy of the aforementioned third party shall apply in regard to the aforementioned personal information.
  • Article 11 (Intellectual Property Rights)
    1. Intellectual property rights of text, documents, information, etc. (hereinafter “Materials”) provided to the customer are held by either the Materials supplier or licenser of the aforementioned Materials, and shall not, without exception, be transferred to the customer through the provision of the course.
    2. The customer shall not use Materials in ways stated by the Copyright Act (right to use copyrighted materials usage rights, including copyrights and adaptation rights stated by the Copyright Act). In addition, when terms of use for the aforementioned materials are listed in the materials, the aforementioned terms of use shall be given precedent.
  • Article 12 (Export Control)
    The customer shall obey relevant regulations related to technology export, including the Foreign Exchange and Foreign Trade Act regarding material provided in accordance with the course.
  • Article 13 (Warrantee and Liability)
    1. The Company shall not, without exception, provide warrantee for course content or effects of use other than that warrantied clearly by this Policy.
    2. The Company will indemnify the customer for damages suffered only normally and directly if the customer receives damage the due to violation of this Policy. However, the amount for damage compensation shall be limited to the amount acknowledged by the Company as the fee the course that caused the damage. In addition, any damages or other claims against the Company by the customer shall be made within two weeks from the day on which the cause of the claim occurred. Furthermore, this section shall apply regardless of contract liability, tort liability responsibility, or any other reasons for legal claims.
    3. As for litigation related to this Policy, the Tokyo District Court shall be the exclusive agreed jurisdictional court.


(July 2018 Version 1.3)

contact us

+81-(0)3-3347-9740

Monday - Friday 9:00-17:30

Closed: Saturday, Sunday, National Holidays, New Years holidays (12/29-1/4)