Interpersonal Communication Skills

Interpersonal Communication Skills

Course Summary

In any age, interpersonal communication has been very important when conducting business.
Our communication channels have changed by the development of IT, but environmental changes, including reorganization and diversity, are some of the factors that are making communication harder in contraries. Succeeding in business is eventually about how people can cooperate and build relationships. That is why interpersonal communication is a critical issue. In this program, you will learn the skills of establishing good communication, how to cope with problems, and the communication skills to develop win-win human relationships.

Information

  • Fee
  • 120,000 yen (Excl.tax)
  • Venue
  • TBD
  • Language
  • Japanese
  • Faculty
  • Quintegral Faculty
  • Location
  • Tokyo/Osaka/Nagoya/Others
  • Duration
  • 2 days

Select date & time

  • Nov.21-22,2019 09:00~17:00 @Tokyo
  • Feb.27-28,2020 09:00~17:00 @Tokyo

How You Will Benefit

  • • Improve your performance by eliminating ”misunderstandings”
  • • Learn how to effectively influence others to take actions
  • • Learn how to avoid conflicts and develop commitment with less time and energy by improving your communication ability
  • • Learn how to develop credibility through support, advocacy and positive assertiveness

Who Should Attend

Managers and team leaders who want to maximize their influence on those around them in a good way

Course Outline

1. Introduction
• Seminar Objectives
• Expectations
• Introduce to each other
2. What is Communication?
• Communication Exercises
• Obstacles to Communicating
• Communication Game
• Most important points to convey information
3. Know Your Style and Colleagues’ Styles   
• Perceive your own personal style
• Identify characteristics of each personal style
• Recognize strengths and weaknesses in each personal style
• Communicate with your colleagues according to their personal styles
4. Game to Achieve a Goal
• Winning Game
• Causes that hinder you from achieving a goal
5. Your Intention and Action to Achieve Result
• Causes that hinder you from achieving result
• Intention to achieve result and take action
• Seek support
6. Establish a rapport by Using Active Listening Skill
• Obstacles to active listening
• Four important factors for active listening
– Volition
– Attending
– Understanding
– Responding
• Question skills
• Open-ended questions and closed-ended questions
7. Define Assertive Communication
• Differences among assertive, aggressive, and passive behaviors
• Assess your assertiveness
• Four steps to assertively communicate
• Control your emotions
• Dealing with difficult people
• Exercises for assertive communications
8. Assertively and Productively Managing Conflict
• Steps to manage conflict

Pre-Assignment

N/A

contact us

+81-(0)3-3347-9740

Monday - Friday 9:00-17:30

Closed: Saturday, Sunday, National Holidays, New Years holidays (12/29-1/4)